Every time I try to change my primary e-mail address I receive the following error:
Logged in user or user to be modified is invalid or blank.
So I created a new Manager user with my new e-mail address, activated the account, transferred admin rights to my new account to become the primary, and removed my old primary one. Now I can't add a phone number because it's still associated with my previous primary account and I still can't add a new e-mail address due to the same error.
I'm using Chrome Version 86.0.4240.183 (Official Build) (64-bit) on my Windows 10 desktop. I then cleared all cookies, cache, and etc. in Chrome and still had the issue. I then tried logging in an incognito window and had the same issue.
Then in an administrative CMD prompt I ran:
netsh winsock reset
shutdown /r /t 0
When my computer came back on, the above troubleshooting steps didn't work. Firefox, Edge, and IE had the same issues as well and I even cleared their cookies, cache, etc. for good measure. As a last resort I tried on my Android phone's Chrome browser with the same browser troubleshooting steps, no dice.
Hi there @aaron_wiltjr,
You can re-invite the deleted/demoted secondary (formerly your primary) role here: https://customer.xfinity.com/users/add-user and remove the email and phone number, then delete the identity again.
Let me know if that works, if not private message me and we can fix it.