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Can't manage my plan because I have flex!  PLease help!

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New Poster

Can't manage my plan because I have flex!  PLease help!

Can't manage my plan because I have flex!  PLease help!

 

I used to be able to manage my account online but now I cannot because I have Flex!

This is supposedly a "known issue" that was supposed to be fixed in September and now I have it!

 

Please HELP!

Regular Visitor

Re: Can't manage my plan because I have flex!  PLease help!

I am having the same issue.  I get the message "Looks like you'll need some extra help completing your order."  Very frustrating especially with wait times on calling and\or chat.

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Official Employee

Re: Can't manage my plan because I have flex!  PLease help!

@theSchinkels  please follow the forum guidelines and create your own post. 


I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Can't manage my plan because I have flex!  PLease help!

Greetings, @max212! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you continue to run into this error. I have looked into the issue and it's still being worked on. I certainly apologize for the inconvenience. If you are needing assistance with upgrading your services feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!