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Can't change secondary user permissions. Receive "Server error message"

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New Poster

Can't change secondary user permissions. Receive "Server error message"

I have secondary users on my account which I only want to have access to basic features like the stream app. I do not want the other users in my household to have access to my security cameras through xfinity. Please assist. 

xfinity acct error.PNG

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Gold Problem Solver

Re: Can't change secondary user permissions. Receive "Server error message"

The image you posted isn't visible. It looks like this:

 

HfImgPlcHldr.gif

This is probably because the image requires moderator approval. That could take a while. You could upload the image to a file sharing site and post a link to it here, or post text instead of an image.

 

If the problem you are having is the same as the one described in https://forums.xfinity.com/t5/Customer-Service/Unknown-Server-Error-when-changing-access-level/m-p/3..., the last message in that thread says it is "being looked into".

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New Poster

Re: Can't change secondary user permissions. Receive "Server error message"

thank you. I am having the same problem from the forum you sent. I am working with Xfinity over the phone to get assistance