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Hi there! Sorry to hear you're having these issues, have you tried the password reset option at www.xfinity.com/password ? The best way to do so is while you're connected to your home WiFi network.
I am an Official Comcast Employee on the Identity Product Team at HQ.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
