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Can't access account

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New Poster

Can't access account

I can't access my account online and every time I try to call the automated system sends me an unhelpful text then hangs up on me.  I tried to chat but you have to log on for that. 

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Official Employee

Re: Can't access account

Hi there! Sorry to hear you're having these issues, have you tried the password reset option at www.xfinity.com/password ? The best way to do so is while you're connected to your home WiFi network. 


I am an Official Comcast Employee on the Identity Product Team at HQ.
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