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Accessing Account

New Poster

Accessing Account

I have had an account for nearly two months now, and when logging in I am still met with "We're getting your account set up. Check back soon to track and activate your services." Because of this I am not able to access nor update my account in any way. I feel like I have been patient enough waiting for my account to be set up. When I try to speak to an agent (real Customer Service Rep), I run in circles and is of no use. Please help- thanks!

Official Employee

Re: Accessing Account

Hi @blsdcardeiro 


Please start with and ensure you are signing in with the correct Xfinity ID associated with the correct service address.

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
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