Frequently Asked Questions
What is Xfinity Mobile?
We're America’s largest and most reliable 4G LTE network combined with the most WiFi hotspots nationwide. With access to 18 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it.
Our data options are designed to serve our customers' needs. We offer by the Gig data for yourself or to share. Or, you can go Unlimited.
Am I eligible for Xfinity Mobile?
Xfinity Mobile is available to our Xfinity Internet customers. If you don't have Xfinity Internet yet, you can sign up now and be on your way to start using our mobile services.
How is coverage in my area?
Xfinity Mobile covers 98% of the U.S. with the help of the nation’s largest LTE network. You can enter your ZIP Code to find the closest hotspots in your area.
What type of data plans does Xfinity Mobile offer?
We offer two data options — By the Gig or Unlimited. Get data for yourself or to share when you choose By the Gig. Unlimited data is great for those who need it.
How much will I pay per month?
With By the Gig, you pay for the data amount you choose for yourself or your group:
- 1 GB for $12/mo
- 3 GB for $30/mo
- 10 GB for $60/mo
If you select our Unlimited data option, it's $45/line per month.
We do apply monthly charges such as taxes and fees, which are based on your location. If you enroll in our device payment plan or the Xfinity Mobile Protection Plan, those services could affect your bill as well. To give you a clear understanding of your monthly charges, we'll provide you with an estimated monthly bill before you check out.
How will I know when my service charges will start?
Your billing cycle starts the moment you activate your device, or seven days after delivery confirmation — whichever comes first. Your card will automatically be charged 20 days after your billing cycle ends. Or, you can make a one-time payment after your billing cycle ends but before your card is automatically charged.
Here’s a sample of a billing timeline:
- Dec 6: Device ships
- Dec 13 (7 days later): Billing cycle begins
- Jan 12: Billing cycle ends
- Feb 2 (20 days after your billing cycle ends): Payment is due.
Is there a term agreement I need to enter into to receive services?
There is no term agreement required when you sign up for Xfinity Mobile service. You can cancel service anytime without paying an early termination fee. Learn more about our satisfaction guarantee.
How can I monitor my data usage each month?
Keeping tabs on your data usage is a smart move. You can log into your Xfinity Mobile account to view your monthly data usage in the My Data section of the Activity page online or on the Xfinity Mobile app.
How do I switch my data option?
You can switch between Unlimited and By the Gig in your account. If you have By the Gig, you can also change to a different shared data amount when your needs change.
What devices do you offer?
Can I bring my own phone number?
Yes. We accept phone numbers from all U.S. carriers so it's easy to transfer your number when you sign up for Xfinity Mobile.
Can I bring my own device?
Can I use Xfinity Mobile outside the U.S?
When the travel bug bites, Xfinity Mobile's international plan has you covered. Our mobile service is supported in over 200 countries and our talk, text, and roaming rates may vary based on the country you're traveling to. You will not be able to use your iPad cellular internationally, but you can still use its WiFi capability.
How can I protect my device?
We sure do. We offer device protection through our Xfinity Mobile Protection Plan for only $12 per month per device.
What’s the easiest way to place an order?
Placing your order online is the easiest way to get started with Xfinity Mobile. If you prefer an in-person experience, our store locator can help you find the closest Xfinity store near you. You can also call one of our Xfinity Mobile specialists at (888) 936-4968.
What are my shipping options?
All orders ship free in two business days. See additional shipping information above.
How will I know when my order has shipped?
We’ll send you an email with your tracking number once your order has shipped.
To track the status of your order, log into your Xfinity Mobile account and visit the Billing page. From there, select your order to view your tracking information.
Do you currently offer any promotions?
You can always check the Xfinity Mobile website for our latest deals and exciting promotions.