Community Forum

ANSWERED: What is Xfinity Mobile?


2017apr05-press-xfinity-mobile-logo.jpg

 Xfinity Mobile is a new wireless service built for the way people use their phones today with the internet at the center of the experience.

 

Video: Xfinity Mobile uses America's largest and most reliable 4G LTE network, along with the nation's largest WiFi network, to give customers a better wireless experience.  

 

 

Pricing & Other Info

Xfinity Mobile 1.PNG

 

 

By the Gig:

 
1GB       $12/mo
3GB     $30/mo
10GB  $60/mo

 

Whether it's just you, your family, or your group of friends, By the Gig can work for everyone.

Choose a minimum amount of shared data and have the freedom to adjust it if your needs change.

If you're not sure how much you need, it's okay. Start with something small and go from there.

 

Xfinity Mobile 2.PNG

Restrictions apply. Service not available in all areas. Requires a post-pay subscription to a residential Xfinity Internet service. Limited to up to five lines. Initially limited to up to two lines under a device payment plan, pending activation of Internet service. Devices associated with these lines are shipped to the Internet service address on file. Equipment, international and roaming charges, taxes and fees, including regulatory recovery fees, surcharges, and other applicable charges extra, and subject to change.$20 per line monthly charge applies if at least one of the following post-pay subscriptions are not maintained on the account: Xfinity TV, Internet or Voice service. Pricing subject to change. For accounts opened after 7/31/19, with By the Gig lines, a minimum $12.00 charge applies per month, regardless of data usage. Data charge applies to each GB or partial GB of shared data. Data shared monthly with other By the Gig lines. No rollover data. After 20 GB of monthly data use, speeds are reduced to a maximum of 1.5 Mbps download/750 kbps upload, determined and applied on a per-line basis. In times of congestion, your data may be temporarily slower than other traffic.
 
 

Unlimited:

$45/line Per month

 

With Xfinity Mobile, you can get Unlimited data per line for anyone who needs it.

If you need to, you can switch between Unlimited and shared data during the month.

 

Xfinity Mobile 3.PNG

Restrictions apply. Service not available in all areas. Requires a post-pay subscription to a residential Xfinity Internet service. Limited to up to five lines. Initially limited to up to two lines under a device payment plan, pending activation of Internet service. Devices associated with these lines are shipped to the Internet service address on file. Equipment, international and roaming charges, taxes and fees, including regulatory recovery fees, surcharges, and other applicable charges extra, and subject to change.$20 per line monthly charge applies if at least one of the following post-pay subscriptions are not maintained on the account: Xfinity TV, Internet or Voice service. Pricing subject to change. After 20 GB of monthly data use, speeds are reduced to a maximum of 1.5 Mbps download/750 kbps upload, determined and applied on a per-line basis. Video streams up to 480p, standard-definition quality. HD streaming is available on Xfinity Wifi. Learn More. On any connected device, mobile hotspot speeds will not exceed 600 kbps. In times of congestion, your data may be temporarily slower than other traffic.
 
 

What should I know about shipping and tracking for my order?

 

Your order will be shipped for free, and you can keep an eye on it with easy tracking.

All orders will ship to the service address on your Xfinity Mobile account.

 

When to Expect Your Delivery

All orders ship free in two business days. If you pre-ordered a device or accessory before the launch date, you can expect your delivery to arrive on the day your item launches. 

 

Orders do not ship or get delivered on Saturdays, Sundays, or nationally observed holidays. If your order is placed on one of these days, it will process on the next business day. Orders received prior to 2p ET will ship on the same business day. Orders placed after 2p ET will ship on the next business day.

 

Plan For Your Delivery

  • Once you receive your shipping confirmation email, you can expect to receive your package in two business days. Use the tracking link in your email for the most up-to-date delivery information.
  • Someone will need to be home to receive your Xfinity Mobile package — a signature is required for delivery.
  • FedEx will attempt to deliver your shipment three times. After the third attempt, your package will be held at a local FedEx facility for two additional days.
  • If you contact FedEx within five days of the first delivery attempt, you may be able to arrange for your package to be held longer.

 

Track Your Orders

We'll send you an email when your order has shipped. In the meantime, if you want to check the delivery status of an Xfinity Mobile phone or accessory, you can visit Billing within your Xfinity Mobile account. Select your order to view:

  • Your order processing status
  • The estimated delivery date
  • Whether the shipment has been delivered
  • A link to the FedEx site for additional tracking information

You can also track the delivery status of a new device order from the Activation page in My Account.

 

 

Frequently Asked Questions

What is Xfinity Mobile? 

We're America’s largest and most reliable 4G LTE network combined with the most WiFi hotspots nationwide. With access to 18 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it.

 

Watch a quick video about how you can connect and save with Xfinity Mobile

 

Our data options are designed to serve our customers' needs. We offer by the Gig data for yourself or to share. Or, you can go Unlimited.

 

Am I eligible for Xfinity Mobile?

Xfinity Mobile is available to our Xfinity Internet customers. If you don't have Xfinity Internet yet, you can sign up now and be on your way to start using our mobile services.

 

How is coverage in my area?

Xfinity Mobile covers 98% of the U.S. with the help of the nation’s largest LTE network. You can enter your ZIP Code to find the closest hotspots in your area.

 

What type of data plans does Xfinity Mobile offer?

We offer two data options — By the Gig or Unlimited. Get data for yourself or to share when you choose By the Gig. Unlimited data is great for those who need it.


How much will I pay per month?

With By the Gig, you pay for the data amount you choose for yourself or your group:

  • 1 GB for $12/mo
  • 3 GB for $30/mo
  • 10 GB for $60/mo

If you select our Unlimited data option, it's $45/line per month.

 

We do apply monthly charges such as taxes and fees, which are based on your location. If you enroll in our device payment plan or the Xfinity Mobile Protection Plan, those services could affect your bill as well. To give you a clear understanding of your monthly charges, we'll provide you with an estimated monthly bill before you check out.

 

How will I know when my service charges will start?

Your billing cycle starts the moment you activate your device, or seven days after delivery confirmation — whichever comes first. Your card will automatically be charged 20 days after your billing cycle ends. Or, you can make a one-time payment after your billing cycle ends but before your card is automatically charged.

Here’s a sample of a billing timeline: 

  • Dec 6: Device ships
  • Dec 13 (7 days later): Billing cycle begins
  • Jan 12: Billing cycle ends
  • Feb 2 (20 days after your billing cycle ends): Payment is due.

 

Is there a term agreement I need to enter into to receive services?

There is no term agreement required when you sign up for Xfinity Mobile service. You can cancel service anytime without paying an early termination fee. Learn more about our satisfaction guarantee.

 

How can I monitor my data usage each month?

Keeping tabs on your data usage is a smart move. You can log into your Xfinity Mobile account to view your monthly data usage in the My Data section of the Activity page online or on the Xfinity Mobile app.

 

How do I switch my data option?

You can switch between Unlimited and By the Gig in your account. If you have By the Gig, you can also change to a different shared data amount when your needs change.

 

What devices do you offer?

We offer the latest and greatest devices from Apple, Samsung, and LG. We also have great accessories like wireless headphones and protective phone cases.

 

Can I bring my own phone number?

Yes. We accept phone numbers from all U.S. carriers so it's easy to transfer your number when you sign up for Xfinity Mobile.

 

Can I bring my own device?

Yes, you can bring your own device to Xfinity Mobile. Check your phone's compatibility and order a SIM card, all for free. At this time you cannot bring your own iPad.

 

Can I use Xfinity Mobile outside the U.S?

When the travel bug bites, Xfinity Mobile's international plan has you covered. Our mobile service is supported in over 200 countries and our talk, text, and roaming rates may vary based on the country you're traveling to. You will not be able to use your iPad cellular internationally, but you can still use its WiFi capability. 

 

How can I protect my device?

We sure do. We offer device protection through our Xfinity Mobile Protection Plan for only $12 per month per device.

 

What’s the easiest way to place an order?

Placing your order online is the easiest way to get started with Xfinity Mobile. If you prefer an in-person experience, our store locator can help you find the closest Xfinity store near you. You can also call one of our Xfinity Mobile specialists at (888) 936-4968.

 

What are my shipping options?

All orders ship free in two business days. See additional shipping information above.

 

How will I know when my order has shipped?

We’ll send you an email with your tracking number once your order has shipped.

To track the status of your order, log into your Xfinity Mobile account and visit the Billing page. From there, select your order to view your tracking information.

 

Do you currently offer any promotions?

You can always check the Xfinity Mobile website for our latest deals and exciting promotions.

 

 

 

**NOTE**: If you're a customer that switched to Xfinity Mobile before August 2019, you're part of the first generation Xfinity Mobile Plan. Your plan hasn't changed; you'll maintain all the same prices and benefits you had before. Check out the differences between the first and second generations.

 

 

Helpful Links:

https://www.xfinity.com/mobile/

https://www.xfinity.com/mobile/support

https://www.xfinity.com/mobile/support/article/frequently-asked-questions

https://www.xfinity.com/mobile/support/article/shipping-and-tracking-order

 

 

 

The Xfinity Mobile logo and “o” marks are trademarks of Comcast. © 2019 Comcast. All rights reserved. To see the Xfinity Mobile Broadband Disclosures, visit: www.xfinity.com/mobile/policies/broadband-disclosures
Version history
Revision #:
10 of 10
Last update:
‎01-06-2020 02:58 PM
Updated by:
 
Labels (1)
Contributors