Recently I signed up for the triple play.
I am in NJ and the functions I am about to explain are available to me.
Upon installation I received no "Welcome Kit" from the installer, as a matter of fact as soon as everything was operational, he flew out the door.
The only function I cannot seem to have operational is the caller ID for my computer. I got it operating on the TV with aid of the help desk, but they had to refer to tier 2 support which does not get back to you for 24/48 hrs, nevertheless it is operational.
Any help for the PC to make that caller ID functional would be greatly appreciated.