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You are not a customer yet

I have ordered an iPhone 8 plus as a backorder 3 days ago. I can not track my order as after login my account page displays "You are not a customer yet". I have ordered for the first time. I did not have an Xfinity mobile account before this order. I have not moved my Comcast internet service. Please help.
Official Employee

Re: You are not a customer yet

 

aravindbhatta, you might get the message if your device is a back ordered device. Back ordered devices do not attach themselves to your account (actually your account doesn't even create itself until the order is received at the warehouse) until it is fulfilled. Please send me a private message with your account number, address and your full name so I can check on your order.