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Xfinity Mobile - You’re not an XFINITY Mobile customer yet

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Xfinity Mobile - You’re not an XFINITY Mobile customer yet

I have moved to a new address and transferred my Xfinity Comcast internet service few weeks ago, and I am experiencing an issue that other people are having.

 

I am able to login Xfinity Mobile account on the website, but I cannot access to any of other pages since it just states that "Hi there. You’re not an XFINITY Mobile customer yet," which is not true since I have been a customer for the last few months.

 

I already called and chatted with a number of representatives, but no one was able to fix the problem so far and I am getting frustrated after many calls and chats.

 

I have read from here that it could be because my mobile account was not switched over to my new account number or something. (My account needs to be linked I think.)

 

I would appreciate if this issue can be resolved as soon as possible. Thanks!

 

P.S. I have attached a picture showing my current issue. 

Capture.JPG
Official Employee

Re: Xfinity Mobile - You’re not an XFINITY Mobile customer yet

yejinha1, I have seen your private message and I'll follow up with you there. 

Official Employee

Re: Xfinity Mobile - You’re not an XFINITY Mobile customer yet

 

yejinha1, glad we were able to correct that error. Post again if you need further assistance.