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I have moved to a new address and transferred my Xfinity Comcast internet service few weeks ago, and I am experiencing an issue that other people are having.
I am able to login Xfinity Mobile account on the website, but I cannot access to any of other pages since it just states that "Hi there. You’re not an XFINITY Mobile customer yet," which is not true since I have been a customer for the last few months.
I already called and chatted with a number of representatives, but no one was able to fix the problem so far and I am getting frustrated after many calls and chats.
I have read from here that it could be because my mobile account was not switched over to my new account number or something. (My account needs to be linked I think.)
I would appreciate if this issue can be resolved as soon as possible. Thanks!
P.S. I have attached a picture showing my current issue.
Solved! Go to Solution.
yejinha1, I have seen your private message and I'll follow up with you there.
yejinha1, glad we were able to correct that error. Post again if you need further assistance.