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XM Agents, HELP!!! No HD Voice

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Valued Contributor

XM Agents, HELP!!! No HD Voice

I ordered my 1st XM line with the LG X-Power in 6/2017. The X-Power does not support HD Voice so that line came with no HD Voice. Even when I moved the SIM to a phone that supports HD Voice such as the LG X-Charge, the HD Voice option in Advanced Calling was greyed out, I couldn't turn it ON/OFF. I have tried to contact XM supports via text numerous times but the XM agents acted like they saw nothing & heard nothing. Please help enable HD Voice on this line for me. My other XM lines are working great with HD Voice calling. Thanks!No HD Voice.png

Official Employee

Re: XM Agents, HELP!!! No HD Voice

Hello, SBM17. You'll need to call in to have the number change request canceled and get assistance with enabling HD Voice. I apologize for any inconvenience.


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Valued Contributor

Re: XM Agents, HELP!!! No HD Voice

Thanks! I do not care much about cancelling the number change request as that number is not an important number. I asked Ken to help me get a new number to replace it, he tried then the number change got problems from what Ken told me. He said the change request was not successful, it gave him an error and still in pending. But the number is working OK so far. So if I don't cancel the number change request, is XM going to give me a new number to replace that one or the current number can be used without problems?

Official Employee

Re: XM Agents, HELP!!! No HD Voice

I would recommend calling in to request that they cancel the number change request just in case to prevent any complications with your mobile service.


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Valued Contributor

Re: XM Agents, HELP!!! No HD Voice

OK, thanks! Is the number change request status still in pending?

Official Employee

Re: XM Agents, HELP!!! No HD Voice

I just took another look at your account and can verify that the change request is no longer pending.


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Valued Contributor

Re: XM Agents, HELP!!! No HD Voice

Thanks again for everything and especially your valuable time!

Official Employee

Re: XM Agents, HELP!!! No HD Voice

You're welcome. Please feel free to reach back out should you need assistance in the future.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!