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This is a great feature for those with triple play. To enable it, go to Setup > Settings > Preferences > Notifications. Then move highlighted area to XFINITY Voice and hit enter to turn ON.
I used to be able to see the phone number on my television screen when someone called but now it does not show on the TV . Have the company stopped this. Please let me know. I liked this feature. Thank you,
For Legacy cable, see this link: https://www.xfinity.com/support/phone/settings-for-the-universal-caller-id-to-tv-app/
If the replies offer no help, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about your account codes.