Voicemail messages indicator always on

[mfaerber]

Have seen this posted already by other people - our voicemail indicator is perpetually on even with no messages. Needs to be reset or resolved please

[ComcastJoeTru · Accepted solution]

Hi mfaerber, I've located your account and have sent the refreshes to your phone service to get the stuck Message Waiting Indicator resolved. Please check and post back if it has cleared. Thanks!

[Marc-FL]

Solution:

1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html

2. Login

3. Click on "Voice"

4. Click on "Message Wait Indicator"

5. Click on "Refresh"  a couple of times.

Check your phone - the stutter dial tone should be gone.  This is what the message waiting indicator on your phone monitors.

[JodieNJ]

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@Marc-FL wrote:

Solution:

1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html

2. Login

3. Click on "Voice"

4. Click on "Message Wait Indicator"

5. Click on "Refresh"  a couple of times.

Check your phone - the stutter dial tone should be gone.  This is what the message waiting indicator on your phone monitors.

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THANK YOU!!  This has been drivng me nuts!

[ComcastShane]

Hello mfaerber, is there anything else we can assist you with going forward? 

[mfaerber]

Hi there - this fixed it for me, thanks. Sorry for delay, busy weekend and I forgot to check back with this!