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Voicemail messages indicator always on

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New Poster

Voicemail messages indicator always on

Have seen this posted already by other people - our voicemail indicator is perpetually on even with no messages. Needs to be reset or resolved please

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Official Employee

Re: Voicemail messages indicator always on

Hi mfaerber, I've located your account and have sent the refreshes to your phone service to get the stuck Message Waiting Indicator resolved. Please check and post back if it has cleared. Thanks!


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Voicemail messages indicator always on

Solution:

1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html

2. Login

3. Click on "Voice"

4. Click on "Message Wait Indicator"

5. Click on "Refresh"  a couple of times.

Check your phone - the stutter dial tone should be gone.  This is what the message waiting indicator on your phone monitors.

Regular Contributor

Re: Voicemail messages indicator always on


Marc-FL wrote:

Solution:

1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html

2. Login

3. Click on "Voice"

4. Click on "Message Wait Indicator"

5. Click on "Refresh"  a couple of times.

Check your phone - the stutter dial tone should be gone.  This is what the message waiting indicator on your phone monitors.


THANK YOU!!  This has been drivng me nuts!

Official Employee

Re: Voicemail messages indicator always on

Hello mfaerber, is there anything else we can assist you with going forward? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Voicemail messages indicator always on

Hi there - this fixed it for me, thanks. Sorry for delay, busy weekend and I forgot to check back with this!