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I couldn't agree more. I have had more proplems with CID than I care to mention. Well I will mention, six trouble tickets since 4/20/15. Put my 7th ticket in on 5/22. This is more than a bit much. I retired from telecommunicatons after 28 years. It's a no brainer how to make your first and last name + area code + number show up. Let me get into the switch and I will fix myself.