Xfinity plant
Community Forum
Xfinity globe

Re: voice outage

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Highlighted
Frequent Visitor

Re: voice outage

Same thing happening here in MN what is going on? The telephone light on the modem is blinking. Internet & tv are just fine. Internet is on the same modem so if it was the modem you would think we would be having trouble with the Internet. Any solutions?
Expert

Re: voice outage

Start by resetting the eMTA telephony modem.  There is a small indented reset button on the back panel, take a toothpick and reset the eMTA.

 

You should also unplug the telephone cord from the eMTA and plug in a known good wired phone directly to the L1/L2 jack on the eMTA and test it.  That will help decide if it is an issue with your inside telephone wiring, jacks and equipment or on Comcast's side.

Frequent Visitor

Re: voice outage

I plugged a phone directly into the modem thing and that worked. So what does this mean? is it the telephone wiring in my house, the jack or both? Any suggestions how to fix this on my own?

Thanks for the help.

Expert

Re: voice outage

Yes, you have issues or a short with the inside wiring, jacks or equipment.

 

Unplug all telephones and other equipment.  It could be a bad phone or cordless base.  It can be one of the phones phone cord from the phone to the wall.  

 

You might need to open up the jacks and where the wires all connect together and look for a short, where wires are touching, or a damaged section of inside wiring that can short out.  A volt / ohm meter might help find the short.

 

Worse case, you might need to get a local low voltage contractor out, or hire Comcast.

Frequent Visitor

Re: voice outage

I experienced (should say... still experiencing) the identical problem you guys described yesterday 10 Sept., and at approximately the same time adjusted for me in CO. When I call my Comcast acct. # from my cell, I receive the following pre-recorded message with unbelievable Xfinity digital clarity "the party you are trying to reach is not taking calls at this time." When attempting to call out (I have a dial tone) I receive an immediate voice response which informs me... "Your service is suspended. Out-going calls are not permitted." My new Comcast bills (I have multiple accts. at the same residence) arrived in the mail Friday night. The infamous repeated phone calls with no caller ID or number began appearing on my missed call log Saturday at 8:01am this past weekend while out of town. An actual pre-recorded voice mail from Comcast requesting immediate callback was received Mon.,10 Sept., at 10:58am after two rapid-fire 10:36am, 10:38am, no caller ID/number calls with NO message (hmm. Comcast maybe?) . I "attempted" returning the morning call during lunch late in the afternoon - that's when I discovered the Xfinity Voice issue. Just like you guys, my Internet and Voice both use the same modem; and Internet remains fine. From my cell, I called Comcast. The rep said there was no interruption of service placed on the phone, then transferred to Tech Support who confirmed the rep's earlier advise. A trouble-ticket was issued, and I was to expect Voice services restored "within 2 hours". I called back (from my cell) Tech at 10:45pm and was told the 4:15pm ticket was "received at 6:30pm, but "the specialist" handling it finishes work at 9pm, and probably didn't have time to correct the issue." Followed by... "they'll no doubt look into it sometime in the morning, and no-doubt have it corrected and back working sometime during the day." "It will only be 12 hours since the ticket was issued when they read it." Gosh, I just want to hug those guys! I feel like such a pest sometimes. I checked my wiring The odds of 3 people in 3 regions, experiencing the same Voice issues at approx. the same hour are greater than the day Lou Gehrig was told he had Lou Gehrig disease. I love working nights, receiving calls on my cell from Europe, asking why I'm not taking any calls at this time from the (Xfinity Digital Voice) phone on my desk. Big Muah to all at "The X".

Spoiler