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Link Cordless Phones (CAT-iq 2.0)

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Regular Contributor

Link Cordless Phones (CAT-iq 2.0)

Hello Everybody,

 

I have a TG1682G Wirless Gateway # 3 and I want to know how to pare a CAT-iq 2.0 phone to the gateway. I can't seem to find any directions online for Xfinity.

 

Also, I assume this will elminate my cordless base with one of these. Thank you. 

Gold Problem Solver

Re: Link Cordless Phones (CAT-iq 2.0)


Tek wrote:

Hello Everybody,

 

I have a TG1682G Wirless Gateway # 3 and I want to know how to pare a CAT-iq 2.0 phone to the gateway. I can't seem to find any directions online for Xfinity.

 

Also, I assume this will elminate my cordless base with one of these. Thank you. 


It was my understanding that only DECT offered a gateway which would work for these ( DPC3941T ) units ....

 

I will escalate this to Comcast OE for an official response.

Admin1

Re: Link Cordless Phones (CAT-iq 2.0)

Tek -- You can find a user guide for that Gateway here: https://customer.xfinity.com/help-and-support/internet/broadband-gateways-userguides

 

Per that user guide for pairing handsets: DECT button with indicator light. Pressing the button pages all the registered handsets. Pressing again cancels paging. Pressing and holding the button for 15 seconds places the unit in registration mode for handset registration.

Regular Visitor

Re: Link Cordless Phones (CAT-iq 2.0)

I read the posts in this thread and my TG1682G gateway only has a WPS button on top, not a DECT button. Do I need to trade it for one that does have that button to link my CAT-iq 2.0 phone?

Official Employee

Re: Link Cordless Phones (CAT-iq 2.0)

Hi louke3,

 

I can help by getting a new modem shipped to you if you haven't upgraded already. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services.

Regular Visitor

Re: Link Cordless Phones (CAT-iq 2.0)

Hello ComcastChe,

I would love to send you a private message but I can't seem to be able to. When I hover over your name a little sceen pops up with your name and all your awards and a link to sending you a message. When I click the link I get to my message screen with no messages and no button to send a message. Perhaps I am so new I don't have that functionality yet? See the attached screen shot. I've tried with both Opera v.49 and IE v.11.

Opera Snapshot_2017-11-22_114654_forums.xfinity.com.png
Official Employee

Re: Link Cordless Phones (CAT-iq 2.0)

Hi louke3! I was able to check the status of your private messaging. You should be good to go now. Please try again when you have the chance, I'm looking forward to assisting you! 

Official Employee

Re: Link Cordless Phones (CAT-iq 2.0)

Tek, Sorry to hear that our modems no longer support DECT. Please post again if you need anything else.