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Land Line Failure

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Land Line Failure

Our land line cuts off intermittently without any warning.

Is it possible that the problem is caused by a defect in the xfinity router?

 

CutOff

Gold Problem Solver

Re: Land Line Failure

A bad modem-router could cause this, but a poor connection to Comcast's network is more likely.

To troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts. Those articles are written for Internet troubleshooting, but much of the content applies to phone service as well.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using one of the "Trouble" options at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.xfinity.com/spp/, about $6/mo). If the trouble is due to a faulty Comcast phone modem or anything outside your home, you shouldn't be charged.

Comcast may or may not respond to your message here. If they do respond, it may take them several days.