Community Forum

Issue Porting Number

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Issue Porting Number

For about 3 months now I've been trying to get an old phone number activated. I was finally able to get the number on an active account with Windstream and have attempted porting the number. It has been over a week now (well past the recommended waiting time) and the number is still not working. The number rings non-stop when calling it, I am assuming it's still active with Windstream. I have reached out to live chat support, but honestly I've come to the end of my patience with live chat and attempting to communicate my issue with phone representatives. I understand requesting help here may take longer, but I am confident it will actually be resolved, thank you.

 

In conclusion: I am porting a number from Windstream and have had no luck with live chat or phone support. Please reach out to me in a PM if you need further information.

 

Edit: I've worked in telecommunications for many years, supervising and customer-facing as technical support for phone and internet. Please do not spare any details or technicalities when explaining to me why the port has not completed. Also, the rate centers do match, I've had the number at this address before.

Gold Problem Solver

Re: Issue Porting Number

 

dnexxus,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: Issue Porting Number

Hello dnexxus. I can help investigate why your phone number port has not yet been completed. I'll need to access your account. Please send me a private message and include your full name, service address, and account number so I can access your account.