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I am trying to port my two home numbers from Xfinity to AT&T

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I am trying to port my two home numbers from Xfinity to AT&T

I am trying to port my two home nubers from Xfinity to AT&T. Xfinity disconnect date is 10/25/17 which is the same date as AT&T connect date. Xfinity reoresented to me at that time I cancelled my plan for lack of service for 35-days that they would port the numbers to my new carrier. Today they informed AT&T that it will not transfer the two phone numbers that I have had for over 25-years. I ahve called tghree times today to clear this up and have and I am placed on hold indefinitely. What is that I have to do to get Xfinity to keeps its promise?