I can see that you’re still having a problem with receiving incoming calls, so I’ve escalated the issue with another repair ticket. I’m sorry the first ticket did not correct the problem for you, so I’m going to try and expedite this one as quickly as possible. Please feel free to email me if you wish.Richard
I have been without telephone since last Wednesday! I called in (had to drive to somewhere with a phone!) and the tech said he would escalate to a repair ticket and would fix in 24 hours . . . that was last Thursday. In between I've used the live chat internet feature three times. Each time they say they have to take my system down to run checks but stay on line and they will come back. Not one has come back. I waited 2 hours the first time. . . That leaves me with no phone or internet! Which means I can't contact them, so its a completed call to them! I actually got a customer service survey on last Thursday's call - needless to say I was not complimentary of my "service".
I do know how to re-set my internet (its gone down so often the tech showed me how to do myself), but I don't know what to do to get Comcast's attention. What do I do now?
Thanks for any help.