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Comcast Won't Release My Numbers to Port Them

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Comcast Won't Release My Numbers to Port Them

I started out with a particular carrier, ported them to comcast a couple of years ago and am trying to return to my previous provider. Comcast will not give up the numbers and allow them to be ported. So I am either stuck with Comcast phone forever or have to give up myu phone number of 20 years.

I am really not pleased at all, and no one seems to know how to check into the issue or resolve it.

Silver Problem Solver

Re: Comcast Won't Release My Numbers to Port Them

Hello,

Here is what I would try. Be sure you document everything including id number of the rep you are talking too.

1. Call 1-800 comcast if no results go to next set

2. We can Help Team or try the link below forComcastdirect.

 We_can_help@cable.comcast.com

 

.Please include all of the following in your email:

Service address

The full name on your account

Home phone number & an alternate number where you can be reached if possible

 

Your Comcast Account number

A link to this Thread

A detailed description of the problem

 

OR you can try:

ComcastDirect link on BBR

 

https://secure.dslreports.com/forum/comcastdirect

 

There are no guarantees that anyone will get this resolved because we_can_help@cable.comcast.com all what they do is pass the buck to a regional manager so it is like we_can't_help. Lots of passing the buck to make things more confusing and no one actually gets the problem resolved. They hope that the customer forgets it and the problem is resolved.

New Poster

Re: Comcast Won't Release My Numbers to Port Them

I am having the same problem

I have filed a complaint with the FTC and the FCC

this is against the law

Comcast disabled my number so ATT could not transfer it - but when I call billing, I am sill paying for the # and when I call sales to have the # reconnected, they say it is active but when I call the port dept they say the # has been disconnected

 

Expert
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Re: Comcast Won't Release My Numbers to Port Them