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Can't delete a "skipped Voice message"

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New Poster

Can't delete a "skipped Voice message"

Can't delete a "skipped voice message" -which is played before my "two new messages" .  I never get an opportunity to delete, save etc. It almost sounds like the caller forgot to hang up her phone-when I wait I get a busy signal. 

New Poster

Re: Can't delete a "skipped Voice message"

I have the very same problem...and would love to have a way to take care of it.

Official Employee

Re: Can't delete a "skipped Voice message"

Hi,

 

You may be able to press 77 real quick to be able to delete it, or you could perhaps use Xfinity Voice to do so:

 

https://customer.comcast.com/help-and-support/phone/check-voicemail-xfinity-connect/

 

good luck, hope this helps.

New Poster

Re: Can't delete a "skipped Voice message"

77 worked.....thank you

New Poster

Re: Can't delete a "skipped Voice message"

77 worked!  Thank you!  I was quite frustrated.

Expert

Re: Can't delete a "skipped Voice message"

1 1/2 Year Old Thread now closed.