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Caller ID

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Frequent Visitor

Caller ID

I signed up for the Triple play ablut 3 weeks ago. I do not have the Caller ID on my TV. It is turned on but the ID does not come on when the call comes in - any idea?

Diamond Problem Solver

Re: Caller ID

First confirm that you have either Motorola or Pace equipment.  If you do, then we can escalate it.

 

If you have Scientific Atlanta / Cisco equipment then CID is not yet available on SA area's.

Frequent Visitor

Re: Caller ID

Both the phone box and the cable modem that COmcast gave me are "UBEE"

Frequent Visitor

Re: Caller ID

Sorry - i now realized you meant the cable box - it is a Motorola

Highlighted
Silver Problem Solver

Re: Caller ID

Did you set it up for caller ID?

 

ie; Press menu on the remote go to itv and enable caller id. (I know you said it's turned on, but just to make sure)

Frequent Visitor

Re: Caller ID

Yes it is on
Diamond Problem Solver

Re: Caller ID

The Comcast Cares Team has been notified of your on screen CID issues and will get it corrected.

 

Watch this post and your email for updates from the team during the business week.

Retired Administrator

Re: Caller ID

 


MikeAudubon wrote:
Yes it is on

Hi there - do you get any error messages?

 

Just 'Dete'
Retired Help Forums Admin



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Frequent Visitor

Re: Caller ID

Yes it says CID100
New Poster

Re: Caller ID

I had the Comcast tech out today for a different issue, but since my caller ID never worked from the get go, I asked him about it. He called in for me and they had to reset the codes and it can take up to 48 hours to reset. Call them and have them reset your codes.