Xfinity plant
Xfinity globe
Community Forum

Caller ID on TV

New Poster

Caller ID on TV

I live in Merrimack, NH and have a Caller ID compatible DVR box-CISCO RNG200N with the Caller ID function turned on. I do not get Caller ID info thru the TV. Is this function available in Merrimack, NH?


Accepted Solutions
Administrator

Re: Caller ID on TV

Hello 

 

I just add the feature code on your account and re-build the feature.   I can see the banner pop on my end, please test it and let me know if you have any other questions.

 

Thanks,

 

 

ComcastIrma


All Replies
Administrator

Re: Caller ID on TV

Hello 

 

I just add the feature code on your account and re-build the feature.   I can see the banner pop on my end, please test it and let me know if you have any other questions.

 

Thanks,

 

 

ComcastIrma

New Poster

Re: Caller ID on TV

It does work! 

 

    Thank you.

New Poster

Re: Caller ID on TV

How do I get caller id on my tv, I have X1?

Expert

Re: Caller ID on TV


keca32 wrote:

How do I get caller id on my tv, I have X1?


First, you need to go into the Settings of your X1 ( gear icon ) and goto Notifications and turn on VOICE ( phone )....  you will need to do this for each box in the X1 system...

 

Secondly, you need to log into your account online and goto your profile and turn it on there:  

https://secure.xfinity.com/profile    you MUST be logged in to user this link though....

 

Good luck!

-=Ray=-

 

 

Regular Visitor

Re: Caller ID on TV

I tried above still not working
Expert

Re: Caller ID on TV


Shanen1973 wrote:
I tried above still not working

You may need to call into Comcast to make sure the CallerId rate code is on your account and has not "vanished"...  you could also try the online chat if that is better for you by clicking here:  https://www.comcastsupport.com/ChatEntry/Protected.aspx