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Call Log not working from my Voice control panel

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New Poster

Call Log not working from my Voice control panel

This has been happening for the last two days when I try to access my call log in Voice

 

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Gold Problem Solver

Re: Call Log not working from my Voice control pan

 

szirger,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

New Poster

Re: Call Log not working from my Voice control pan

Thank you!

Admin1

Re: Call Log not working from my Voice control pan

Hi szirger -- I can help with that Call Log issue. Lets start with the basics. Have you tried clearing your Cache & Cookies from your browser? Have you tried multiple browsers? have you tried using a different device such as a mobile device to see if the issue appears no matter what you use? 

New Poster

Re: Call Log not working from my Voice control pan

I cleared cache/cookies and that did not resolve the issue.  I tried two other browsers and they didn't work, it still shows:

Sorry, we couldn’t find that page.......

I do not and will not use a mobile device for this application so that is not an option.

 

Thanks for looking into this for me.

 

 

Admin1

Re: Call Log not working from my Voice control pan

You're welcome. I've opened a support ticket for this. Once one of our support agents has had a chance to review this issue they will contact you for further troubleshooting support. 

New Poster

Re: Call Log not working from my Voice control pan

I have the same problem and was told that feature is not availible with the unlimited saver plan,guess they want us to upgrade

Admin1

Re: Call Log not working from my Voice control pan

tammywestland -- I had a look at your account and you don't have Unlimited Saver. You have our standard Unlimited Plan. I've opened a support ticket for you as well for this issue. 

Admin1

Re: Call Log not working from my Voice control pan

szirger -- Your support ticket is showing as Resolved. Can you see if those Call Logs are working now? 

New Poster

Re: Call Log not working from my Voice control pan

I have the same issue too. Call log not updating and say it's empty. Been like that for a few days now. Have done all the suggested methods to fix with no luck.
Official Employee

Re: Call Log not working from my Voice control pan

Hi avalley, 

 

Has this issue been resolved for you?