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Billing Question

Hello All,

 

Was wondering if someone could help me out with determining what this additional cost is.

 

I'm a new comcast/xfinity subscriber and I went the route of obtaining my own DOCSIS Modem for Internet to avoid "renting/leasing" a modem from comcast/xfinity.  I returned the provided Modem/Gateway when I received my Self-Install Kit in the mail using their self-addressed packaging.  

 

Am I still being charged for leasing out a comcast/xfinity modem although I'm not using one?

 

This shows up under the section in the bill:

 

"Additional Xfinity Internet Services"

[D3 Voice Equipment]      8/14 - 9/13    $7.00

 


Accepted Solutions
Official Employee

Re: Billing Question

Yep that's the modem rental, you might call in to make sure it's been received yet and if not that's why the charge is still on there

All Replies
Official Employee

Re: Billing Question

Yep that's the modem rental, you might call in to make sure it's been received yet and if not that's why the charge is still on there
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Re: Billing Question