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I've been having voice issues (my voice is totally garbled to other people off and on, which I might post in another message), but I've been unable to find out what the current firmware release for my Arris TM822G modem should be. Via the browser looking at the modem info (http://192.168.100.1/ for the TM822G) I see mine as:
Firmware Name: TS070659F_071013_MODEL_7_8_SIP_PC20
Firmware Build Time: Wed Jul 10 11:56:25 EDT 2013
That seems kind of old, but as I understand it, I get firmware updates only via Comcast pushing them.
So can anyone else with an Arris TM822G check firmware and see if I'm up to date? (Before I badger Comcast...)
I have the same firmware as you, it is the latest as far as I'm aware...Last July.No problems with the phone. Have you tried resetting the modem? If that doesn't do any good, connect a known good phone directly to the tel1 socket on the modem.
Thanks for checking and confirming that firmware level. And yes, good idea 'bout the phone direct to modem socket. I'll try it next time, but kinda doubtful because that would point to intermittent problems beyond the modem (wall wiring through house) and those probs usually aren't intermittent. The internet connection tanks at the same time as the phone problem, so I'm guessing the service...
Oh, and yeah, a reset of the modem worked once, but I think it just supplied the time for the service to get better. Another time it didn't at all, but then after twenty minutes all was good.
The bummer is that at any time unless I'm checking internet connectivity, I have no idea if I am going to be heard on the phone - and for 911 service rules, that sounds (and would be - duh) a bad thing.
Thanks again for the reply!
If the internet goes down at the same time, it sounds like a signal problem. You could post the levels in the Basic Internet Connectivity And Modem Help
They would be interested in the Downstream Power and SNR, and the upstream power levels.
Very interesting. I just found this post. I am experiencing the exact same thing. And I do not lose internet or TV during this situation. Audio drops for fractions of a second and causes words to be lost.
Just had a brief Internet disconnect for about 5 minutes. I note that the TM822G firmware has now been updated. My version as of today is:
A bit newer than the July 2013 version previously installed and reported by others here.
Yeah, they updated it last month...Could have been during March, I've had it several weeks now. No idea what if anything has changed, internet and phone still works, so I'm happy...
Was interested to see this topic and checked my modem:
Firmware Build Time:Wed Jul 10 11:57:19 EDT 2013
Which is apparently the older version of the software.
Just found this in the event log:
|5/2/2014 17:53||69010200||6||SW Download INIT - Via Config file|
|5/2/2014 17:54||84000700||5||RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
|5/2/2014 17:54||84000500||3||SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
|5/2/2014 17:54||84020200||5||Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
|5/2/2014 17:55||69010600||4||SW upgrade Failed before download -TFTP Max Retry Exceeded|
|5/2/2014 17:55||2417164297||4||Touchstone SW Upgrade Failed: Provisioned upgrade;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
Any idea what to do to now or is it just an oh nevermind?
Just adding an overall response to this that while I was having the problem back in March, it did not persist for more than a couple days, so I shrugged and moved on. At some point my firmware did get updated to what 609AreaCustomer reported, though my event log doesn't go back far enough for me to review if that happened way back in March. Paranoid seemed to be watching close enough to suggest April was the "when" but could have been March, but I don't think Comcast is doing anything that coordinated (sending out firmware updates to all customers at the same time). The version I have now is from September, 2013, so... could have been just about any time. I'd think that would show up in the logs, so for me it must have been prior to May.
bws010101: I hope an "oh nevermind" tact worked out for you. If not having a problem then why worry, eh? Since in late May you had the older firmware I was seeing in March, my guess is that Comcast's pushing out of firmware depends on what area...
jaa1954: I would be curious if your exact same problem (original problem = outgoing voice way garbled to the person I'm trying to talk to) was just kind of short-term for you too.
I'm not worried or anything, but what's that old saying? "Problems that go away by themselves come back by themselves."
To be honest, I had completely forgotten about this... Phones work and my download is 169Mbps and upload 23.5Mbps.
In any event I just looked and apparently it _did_ finally update mid June.
|Firmware Build Time:||Thu Sep 26 17:01:21 EDT 2013|
For what its worth:
|Date Time||Event ID||Event Level||Description|
|6/14/2014 10:47||84000700||5||RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
|6/14/2014 10:47||84000500||3||SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
|6/14/2014 10:47||84020200||5||Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
|6/14/2014 10:47||82000400||3||Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;|
|6/14/2014 10:49||69010200||6||SW Download INIT - Via Config file|
|6/14/2014 10:51||69011200||6||SW download Successful - Via Config file|
|6/17/2014 23:54||69010100||6||SW Download INIT - Via NMS|
|6/17/2014 23:56||69011100||6||SW download Successful - Via NMS|
I guess everything is good for now.
SAme modem same problem only one phone plugged straight into the modem, worked fine with Comcast's rented modem, won't work now. Very suspicious. THen they tell me they aren't interested in renting equipment and are fine with us buying our own.So whats the mystery? Especially when I called and checked if the TM822 G was comaptible before buying it? Two phone jacks on the modem both dead, no dial tone, no lights. no matter how many time they reset or I reset the modem, no joy. And haven't got the patience for any more of their techs asking me if power light is on on the modem. Really? Just going to have them cancel the phone service, certainly not paying for it if they can't make it work.
Haven't looked at this in awhile, but see that Comcast re-flashed the firmware sometime this year.
Current firmware on my TM822G is:
|Firmware Build Time:||Tue Dec 16 05:29:05 EST 2014|
Can't report any problems with either VOIP phones or Internet. All good. Comcast seems to be investing in their infrastructure here in southern New Jersey.