Community Forum

video on demand

Contributor

video on demand

I am not able to watch the movie trailer for angry angle I am getting error code XER-07004 this has been going on for over a month now please do what you can to help me get this fixed ticket number CR748952939

Expert

Re: video on demand


bob52kyle wrote:

I am not able to watch the movie trailer for angry angle I am getting error code XER-07004 this has been going on for over a month now please do what you can to help me get this fixed ticket number CR748952939


did the normal overnight reboot of the set top box fix the problem?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Contributor

Re: video on demand

No it did not
Expert

Re: video on demand


bob52kyle wrote:
No it did not

call 800-Comcast select tech support for cable TV. ask the representative to check your signal levels. Would you reply back to let us know if they found a problem and sent a technician?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Contributor

Re: video on demand

the singal levals are good that is not the problem can anyone else help me get this fixed

Expert

Re: video on demand

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: video on demand

 

bob52kyle, I've viewed your X1 boxes and I see a few signal concerns. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.