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on demand

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on demand

I am trying to buy a movie and it is asking for a four digit pin and this has never happened before when I ordered a movie. How can thus be removed?
Official Employee

Re: on demand

Hi, TDA1. Thank you for posting your question in our community! If you had never set up a purchase pin, it could be a glitch and I can reset your cable box. Could you please private message me your full name, the account holder's name as it's listed on the billing statement? Click on my name ComcastElla, then click Send a message.  

I am an Official Comcast Employee.
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