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on demand freezing or speeding up

Frequent Visitor

on demand freezing or speeding up

We are having an issue where on demand will just freeze or sometimes it will just speed up in fast forward. Tonight it happened in Project Runway, Season 17, episode 6. It has been happening for weeks and it happens only in on demand and doesn't seem to be any particular channel. We have an X1 box. It has happened on two different TV's in the home. I see that many others are complaining of the same problem. Is there any fix available? Thanks!
Official Employee

Re: on demand freezing or speeding up

Hello, bilhen. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with on-demand episodes. That's certainly frustrating. I would like to take a look into this issue and see if we can get this resolved for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: on demand freezing or speeding up

I'm glad I was able to assist you with getting your on-demand back to working order, bilhen. If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!