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on demand- free not for free

New Poster

on demand- free not for free

For the past 4 years, we have been able to use "on demand" and then select "free movies" and we have watched free movies.  Now when we try to select "free movies," we have to subscribe to Netflix (and pay more money beyond the hundreds of dollars we pay each year) to watch it.  I have spent hours on the phone with Comast.  I get a different story from each person 1.  There is a problem with your server  2.  If certain networks charge money, you just have to pay.

 

Anyone experiencing this? 

Official Employee

Re: on demand- free not for free

 

Hi ntorbick, is Netflix the only network that shows up under the "Free" section and requires you to obtain a subscription? 

New Poster

Re: on demand- free not for free

I came on the forum to discuss this same matter. I use to be able to voice X1 “Free kids movies”. Now, everything comes up as Netflix. Tried the filter “Free to Me”. Yeah, what a joke. ALL Netflix. Unbelievable! As my kids point to all the movies they want to see and I have to explain they can’t. I could discontinue my premium channels and pay for Netflix. Not paying for both.
Official Employee

Re: on demand- free not for free

 

2legit wrote: I came on the forum to discuss this same matter. I use to be able to voice X1 “Free kids movies”. Now, everything comes up as Netflix. Tried the filter “Free to Me”. Yeah, what a joke. ALL Netflix. Unbelievable! As my kids point to all the movies they want to see and I have to explain they can’t. I could discontinue my premium channels and pay for Netflix. Not paying for both.

 

Do you only see this issue with Netflix content? When you search "free" on your cable box does any other networks populate? 

New Poster

Re: on demand- free not for free

Yes, that is correct.
Official Employee

Re: on demand- free not for free

 

2legit wrote: Yes, that is correct.

 

Thank you for this information, we are working with our engineering team on a fix to get Netflix content removed from your "free" section if you do not have a subscription. Thank you for your patience, we will update this thread once we have this issue resolved. 

Frequent Visitor

Re: on demand- free not for free

That was in January. I looked for free movie today and had same problem in July 2018. Some are marked netflix, but when I think I finally found a free movie and it pops up netflix. At least mark them netflix so I don't hit enter. This service is much too expensive for me so I don't want to add another expense like netflix

And while I'm complaining, my wifi is unpredictable connection and disconnecting. And yes I've recycled the modern lots of times.