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error code CL-14 when I try to access on demand.

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error code CL-14 when I try to access on demand.

 I get an error code CL-14 when I try to access on demand. I installed the new cable modem I was sent and the chanelsare all there, but suddenely today, I can't access ON Demand....I get a blue screen with an error code message. CL-14

Official Employee

Re: error code CL-14 when I try to access on demand.

 

Memphislady, that error shows when you do not have interactive connectivity to XFINITY On Demand system and cannot communicate back to the network. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.