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error code 04036 on bedroom tv when accesing free games

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error code 04036 on bedroom tv when accesing free games

error code 04036 on bedroom tv when accesing free games

Not happening in living room.  I tried full restart.

Official Employee

Re: error code 04036 on bedroom tv when accesing free games

Hello, rjbtd. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with trying to access the games on the bedroom cable box. That's certainly frustrating. I would like to look into this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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New Poster

Re: error code 04036 on bedroom tv when accesing free games

Comcast told me it was an external box error. The box was replaced.
New Poster

Re: error code 04036 on bedroom tv when accesing free games

Revised to read internal error
Official Employee

Re: error code 04036 on bedroom tv when accesing free games

rjbtd, Are you seeing the same error on the new box? 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: error code 04036 on bedroom tv when accesing free games

No error on new box. I had the 1st box for about one month
Official Employee

Re: error code 04036 on bedroom tv when accesing free games

Gotcha, sweet. Glad the replacement resolved the error. Thanks for taking the time to use the forums!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!