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cl14 error

Regular Visitor

cl14 error

i can not watch vod on my tivo premier anymore, it has happened in the past and was resolved but now i get the CL-14 error code then it says the locale code is tivocardio-ch2-a5p.comcast.com   , i can see the selection menu then when i choose program i get the error after it tries to access the program

Gold Problem Solver

Re: cl14 error

jgroves55,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: cl14 error

 

Hello jgroves55, it sounds like your cable card has lost connection with your entitlements. I can send a pairing signal to your Tivo to get your on demand channels working properly, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

Official Employee

Re: cl14 error

jgroves55, it was a great working with you to get this issue resolved. Feel free to reach back out to me if you need anything further. Have a good day.