Hi andagain, this error message means there is an issue with your signal. I ran some tests on your equipment and the lines in your neighborhood and I show that the lines outside have a strong signal but all of your cable equipment appears to be offline, which means the problem is coming from somewhere inside your home. I would like to get a technician scheduled to repair the problem for you, can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?
Interested in the answer to that question as well. My On Demand has not worked for months now, everything else works. Comcast wants to send a technician out so you can be charged. It is not enough to be paying for a service not provided.
There are Comcast trucks in our neighborhood every day and yet the problem is in my house.
I was once charged $60 for a tech visit when everyone around me also was having problems and the tech never came in or near my house, he only worked at the pole on the corner. Unbelievable.
When relaying all this to Comcast one time, the response was I could BUY some sort of service plan aat $6/month I think and it had to be kept in place for a period (2 months?) after a tech visit. So, more money for Comcast to provide services they are charging for.
Hello andagain, eedoxies, and everyone else in this thread.
To directly answer the question, the portion of signal that delivers OnDemand content operates on a different frequency then those of the live channels. If there is an issue in the area disrupting the OnDemand frequency then we would require a tech out to confirm the signal from the tap. In the event that we determine the issue is on Comcast equipment we can waive any fees associated with the tech visit. As a side note most of our customers find it cheaper to have our Service Protection Plan in place for moments like this. It may not be the best solution for everyone but we do our best to offer services that our customer can best utilize. If you are still having this issue please send me a PM with your account name, phone number, and address so I can go over your signal. Again I apologize for any frustration this may have caused you.