Did a search of this error and issues date back to 2012-2016. Very few 2017 posts that I have found. I have been using VOD just fine for years with Tivo Premier XL (2 tuner). A few months ago it stopped working with the CL-14 error - nothing has changed.. Little to none info on this error. Had Comcast technician come out and refreshed signals and rebooted Tivo many times. Finally called a Level 4 support from Denver (what ever that is). They only recognized a Tivo Bolt. I was told Denver would call me with an answer - to date no one ever called. Called CS about no return phone call and they simply wanted to send another tech out ("one with Tivo knowledge:"). Got same tech who knew of Tivo with little experience. He and I finally assumed Comcast simply removed any access by Tivo Premier XL, simply because it is considered too old for them to care about. Even though VOD worked just fine!!
Comcast costs more and more but I am getting less and less from them. I understand I cant buy my own DTA (have to rent one or more) and $5.99 charge per extra tv is too much so I am down to one cable TV. Roku the other tv but have one tv too old for Roku or HD OA antenna. Anyone discover the CL-14 problem with Premiers XL in 2017-2018? Since no one has contacted me for any followup information I turn to this forum. Seems I have no where else to go. I really hope the issue is still solvable.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hi Black-dog, it sounds like your cable card may need to be re-seated. I can assist you with getting this error cleared up, can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?