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X1 On Demand Freezes, Remote No Longer Works

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X1 On Demand Freezes, Remote No Longer Works

Recently upgraded to X1, was given brand new box, modem and remote.  Everything works fine except On Demand.  There are times here and there where we will be watching a show on On Demand only for it to freeze, the audio becomes silent, and the remote no longer works.  Only after we unplug the box and re-plug it in, does it work again, but this has happened multiple times.  Anyone else know why?  Does it have to do with our HDMI cable by chance?  I was supplied one from Comcast but am using the one I had previously still.  

Official Employee

Re: X1 On Demand Freezes, Remote No Longer Works

Hello Batman64, are you getting any errors when this happens? The HDMI wouldn't cause this issue, it could be due to a signal issue. I would be happy to look at your signals from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.