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X1 Box -Amazon Prime will not work.-Get Black screen when starting a video.

Frequent Visitor

X1 Box -Amazon Prime will not work.-Get Black screen when starting a video.

sign up yesterday for Amazon prine and my video will play on mysmartphone and pc . Netfliks works on the X1.

Talked to comcast and reset box and modem that didn't help....

New Poster

Re: X1 Box -Amazon Prime will not work.-Get Black screen when starting a video.

Definitely get a replacement box. Either at your local office or mailing. I recommend office for sure.
If that doesn’t change anything it’s something internal between. XFINITY and amazon not communicating correctly
Frequent Visitor

Re: X1 Box -Amazon Prime will not work.-Get Black screen when starting a video.

I replaced it today and did not help..