Community Forum

Where did HGTV On Demand go?

New Poster

Where did HGTV On Demand go?

Until12/22/2017 I was able to view short-cuts to all HGTV Program Series in one place and then select the one I wanted to watch.  Now, selecting HGTV (and DIY) On Demand only displays 3 HGTV channels and no On Demand Network Programs.  Has anyone else experienced this sudden loss of functionality?

Regular Visitor

Re: Where did HGTV On Demand go?

Funny this was just posted a few days ago. I'm a new subscriber from Directv and was so disappointed that comcast doesn't offer HGTV on demand. I had chalked it up to a learning curve to a new to me, Xfinity product.

Official Employee

Hi @Judyp3 and @henryhobson,   Thanks for reaching out re...

Hi @Judyp3 and @henryhobson,

 

Thanks for reaching out regarding the issues you're having with HGTV. Our engineers are currently investigating an issue similar to what you are describing, but on 2 different channels, and I wanted to know if you are able to access HGTV programming if you tried a different way. 

 

To my understanding, if you are speaking "HGTV" into the voice remote or try typing it in, you are not given the option to view the programs that are available. If you were to follow the steps below, do you have more options? 

  1. Press the "Xfinity button"
  2. Go to "OnDemand"
  3. Scroll down to "Networks"
  4. Scroll down to and click on "HGTV"

Are you then able to see the series and programs offered? 

Regular Visitor

Re: Hi @Judyp3 and @henryhobson, Thanks for reaching out re...

Hello there. Yes, the method you describe I am able to access HGTV On Demand. Too many steps though. Thank you.

Official Employee

Re: Hi @Judyp3 and @henryhobson, Thanks for reaching out re...

@henryhobson

 

Ok, thanks for confirming. This is only temporary. Can you please reach out through private message? I'd like to escalate your issue to our advanced techs to inform them that HGTV may possibly be affected as well. Doing so will also ensure your issues are resolved with others that are affected. 

 

To send a private message click on my name "ComcastChe", then click private message me.

Official Employee

Re: Where did HGTV On Demand go?

@henryhobson & @Judyp3,

 

Are you able to access HGTV OnDemand yet? 

Regular Visitor

Re: Where did HGTV On Demand go?

Yes. Thank you!

Official Employee

Re: Where did HGTV On Demand go?

You're very welcome. Thanks for your patience while we worked to get this resolved. Please don't hesitate to reach out if there's anything more we can assist you with in the future.