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Troubleshooting error CL 0X000f with a real technican

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Troubleshooting error CL 0X000f with a real technican

My OnDemand has not been working for 5 days now.  I am receiving error CL 0X000f and the Data and LAN lights are flashing on the front of my box.  I have had resets sent to my box and have unplugged it with no change in data connection. Is there some way to talk to a real technician to help troubleshoot this issue?  I've been able to access the diagnostic pages on the box and would like to discuss this with a technician.