I have a Tivo Premiere and have been unable to use on demand service since the account was created. Initially received a GSM-11 error and then now am getting error cl-14. It appears from archived postings that this is most likely a billing account code issue. Any help would be greatly appreciated.
Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hi, TheTallOne67 - I can check if there are any missing cable card rate codes on your account. Please send me a private message and include the following information:
- Your full name
- The account holder's name as it listed on the billing statement
- Full address as it listed on the billing statement
- A phone or an account number
- Cable Card Serial Number
- Host ID
- Data ID
- Unit Address
Click on my name ComcastElla, then click Private Message Me. Thank you!