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Starz OnDemand menu not recognizing my subscription

New Poster

Starz OnDemand menu not recognizing my subscription

I have a Starz OnDemand subscription but the menu wants to charge me for watching individual Starz/Encore movies.  It's like it doesn't recognize that I'm already a subscriber.  Comcast please fix!

New Poster

Re: Starz OnDemand menu not recognizing my subscription

Same here. But includes everything. Even channels in the basic packages like Nat Geo.
Official Employee

Re: Starz OnDemand menu not recognizing my subscription

Hello @starzsubscriber and @Hshowal,

 

I can check your account and see why there is an On Demand subscription error with Starz. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.  


I am an Official Comcast Employee.
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