Shows showing in 4:3 ratio instead of widescreen w... - Xfinity Help and Support Forums

teddiefurry · ‎02-01-2019

I'm simply trying to watch my CW shows online since I don't get to watch them while at work. I came home to watch Supernatural Season 14 episode 12 Prophet and Loss and ran into the issue that the video is Pillar Boxed (black bars on the left and right of the picture) and it looks as though there are parts of the video missing. Cropped as apposed to just squeezed. A few other shows have done this in the past but resetting my cache and/or my PC always fixed it before. This is not the case today. Any ideas?

teddiefurry · ‎02-01-2019

What's worse I also keep running into an error about 14 minutes in (Error player.vodStreamHeartbeat.400).

RobertWy · ‎02-01-2019

@teddiefurry wrote:

What's worse I also keep running into an error about 14 minutes in (Error player.vodStreamHeartbeat.400).

I think it depends on which channel you are streaming. I have some channels that are in SD and others are in HD.

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Rustyben · ‎02-03-2019

I moved this entire thread to the on-demand area of the forum

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Shows showing in 4:3 ratio instead of widescreen while using Xfinity Streaming Service

Shows showing in 4:3 ratio instead of widescreen while using Xfinity Streaming Service

Re: Shows showing in 4:3 ratio instead of widescreen while using Xfinity Streaming Service

Re: Shows showing in 4:3 ratio instead of widescreen while using Xfinity Streaming Service

Re: Shows showing in 4:3 ratio instead of widescreen while using Xfinity Streaming Service