Yes, I am having the same issue. Multiple episodes not available unless they are purchased despite HBO sub.
It seems that either the owner's of the show, or HBO, have decided to make a few episodes watched on Comcast as "buy" only.
So this morning after chatting with an xfinity customer service person and an hour later and completing the regular resets I was assured that the problem with multiple episodes of True Blood not being available unless paying the $2.99 an episode despite having a subscription would be addressed by creating a service ticket. Well I just got a call back on the service ticket and I will be PRE-CREDITED, I am saying PRE credited because I have not watched the 5 episodes yet and I did make that clear. My second concern is my subscription with Xfinity. I pay $225 a month for cable and internet and HBO is supposed to be include in that fee. It does not say part of HBO is included. How is this not false advertising? How many other people are paying for HBO and are paying the extra $2.99 an episode here and there above their regular subscriptions? The person that helped me said that this happens frequently.
From time to time after programs are available for free, then after it expires, it may only be available to buy only. This is determined by the network itself. However, there is also a possibility that there could be an error on the back-end that needs to be investigated by the On Demand Support Team in order to fix the issue.
Because I was able to duplicate this issue (see the same thing on my 3 boxes), I will reach out to the On Demand Support Team to confirm whether or not this is a known issue, or if this is something that was changed by HBO.
I will update this thread when I receive more information. Thanks for your patience.
I have an update. Based on the information you guys provided and the fact that I was able to verify this information on my cable boxes, we are in the process of contacting the OnDemand Support Team so we can confirm if these episodes should be available or not.
We will update this thread when we receive more information.
Good afternoon. Our OnDemand team is still looking into the issue. I'll be sure to update the thread as soon as there is new information to share.
Over 10 days to find out if the episodes in question are BUY only because of an error or because of a contract with HBO.
By the way, has anyone found anything, anywhere that explains how one's HBO access varies, depending on how you pay or subscribe to HBO? That is to say, different people subscribing to HBO using different cable, satellite and other services have differing HBO TV shows and Movies to watch.
This all shouldn't be this difficult or complicated.
Hi, we're being informed that the issue with the programming was due to expired content. We're working with the provider to get replacements, which some are currently processing through our system.
We do try our best to keep content up to date with the OnDemand service. The content is based on what the providers send to us. If programming has expired we would need to wait for them to provide the programming again. From the response we receive it seems we were already receiving some programming, but had to be processed first. We're happy to hear that the episodes are showing properly with your subscription. Let us know if you need assistance with anything else.
ForrestS -- The expiration date is set by the content holder. We, nor any other provider, have any control or anything to do with when an asset expires. This decision is solely up to the content holder.