Every xfinity agent I've talked to has blamed HBO. Interesting. btw, in order to use HBOGO on my laptop (which is what I use to stream because it's the only device that has an HDMI jack), I have to go through xfinity's website, where they still have a "buy" only option. I'm not satisfied ony being able to view episodes on my phone. I'm contacting xfinity tomorrow and getting to a retention agent, because none of the ground level phone agents knows what's going on. Many of them have actually never heard of the Sopranos. One told me that new episodes will be available three days after they air. I had to kindly tell him the show hasn't aired in 11 years. So, I'm going to call in, say I'm cancelling, get to a retention agent and ask them straight up what the deal is. I'll notify them of your email response from HBO, too. Thank you for sharing.
Now X-1 is offering the same episodes that they're charging for for free through the Amazon Prime App on X-1, which it looks like they've just integrated into the app portal. Now I wonder if Amazon is behind this. Still unable to view for free for Xfinity/HBO customers.
All episodes do seem to be free on the HBO GO app for Xfinity/HBO customers, however.
This is stil frustrating. As you've said, both HBO and Xfinity promise "full access" in their ads. It's flat out false advertisement.