Community Forum

Renting programs

New Poster

Renting programs

I accidentally pressed the wrong button on my remote five minutes or so ago and it now says I rented "Rough Night HD" at $5.99.  This was not intended and the program has not been watched. Please cancel that rental and do not bill my account.  Thank you for your help.

 

Gold Problem Solver

Re: Renting programs

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs. See https://www.xfinity.com/support/cable-tv/how-to-block-purchase-of-pay-per-view/ and/or https://www.xfinity.com/support/cable-tv/x1-parental-controls-turn-on-off/.

Official Employee

Re: Renting programs

Hi, KRUNSTRROM. Our system reflects that you had already reached out to us regarding the accidental On Demand rental. At this point in time it looks like you were not charged for the rental. I will touch base with you on Tuesday after I've reviewed your account's billing again in case the charge takes a few days to populate.

Official Employee

Re: Renting programs

Good morning, KRUNSTRROM. I've reviewed your account again and can verify that you were not charged for the On Demand rental. Please let me know if you need assistance in the future.