Hello, Coach12345. Thanks for reaching out to us on the forums. I apologize to hear a movie was accidentally purchased. I can certainly look into this for you. Can you please send me a PM with your first and last so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
@Coach12345 wrote: My wife accidentally purchased a Goofy Movie ...
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs, in the Stream app, and on the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.
Hello, Coach12345. I have not heard back from you. If you still need assistance, please feel free to start a new thread.