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Re: Cancel movie purchase

New Poster

Re: Cancel movie purchase

My wife accidentally purchased a Goofy Movie on the 23rd. We did not want to purchase it. Please correct. 

 

Thank you Bob A

Official Employee

Re: Cancel movie purchase

Hello, Coach12345. Thanks for reaching out to us on the forums. I apologize to hear a movie was accidentally purchased. I can certainly look into this for you. Can you please send me a PM with your first and last so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Gold Problem Solver

Re: Cancel movie purchase


@Coach12345 wrote: My wife accidentally purchased a Goofy Movie ...

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs, in the Stream app, and on the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: Cancel movie purchase

Hello, Coach12345. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!