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Paying/Subscribing for ON DEMAND - The channels I already have

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Paying/Subscribing for ON DEMAND - The channels I already have

 

I have the X1 Preferred Double Play.   Today, 6/16/18  I tried watching episodes of Shows ON DEMAND that I missed.  Up until today I was able to watch them FREE -without subscribing or upgrading.  What is going on?  I pay $185.00 a month.  TO repeat what someone else already wrote on this forum-- " When I try to watch an on demand episode on my TV of ANY show on ANY channel (covered under my monthly plans), Xfinity tells me I need to pay or subscribe. I can watch these channels live, but not on demand."   This is unfair.   I have to pay more now?  to get something I have had all along?      Please correct this or it I will have to look at AT&T Uverse.  

Official Employee

Re: Paying/Subscribing for ON DEMAND - The channels I already have

 

Hello 2Zephyr, I am more than happy to help you get this error cleared up for you. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".