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Pausing an On Demand, starts over from beginning when on Pause too long

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Pausing an On Demand, starts over from beginning when on Pause too long

Please answer this. I was viewing a program on Demand tonight. I Paused the program to step out of the room. The program had about minutes left to watch. When I walked back into the room, it was back on Live TV and I wasn't able to pick back up where I left off. I went back into On Demand to resume and the program started back at the beginning with no fast forward. Frustrating that I have to watch from the beginning again! Not cool! This is not the first time this has happened to me!