Solved! Go to Solution.
We upload the content provided to us by the networks. For more information on how to request channel content, please visit: https://www.xfinity.com/support/cable-tv/channel-availability-faqs/.
That wasn't my intention, I apologize. I checked out the link you provided to the old thread. I was around here during that time and got to read more about the issues that were occurring then. As of today I haven't heard of or seen any known issues the we are currently investigating with PBS that would cause any episodes to be missing, which is what led me to believe the episodes are either not available (provided from PBS), or have already expired, however, I have no problem reaching out to confirm the answers to questions, A, B, and C so we have more information as to why it's not available.
I will reach back out to you on this public thread when I receive more information. Thanks for your patience and understanding while I investigate.
You're welcome. I've reached out for additional support from the On Demand Support Team and provided as many details as possible. Myself or one of my peers will be following up with you once we get more information.
ForrestS -- Thanks for letting us know that POV: Survivors is showing now. I have sent over the other two assets you listed to our support team for further assistance.
You're welcome. Let us know if any other programs are experiencing issues. We'll be staying in touch.