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PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

Problem Solver

PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

The HD version of the above content is available via cable On Demand; the SD is missing.

Please correct the oversight.

Problem Solver

Re: PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

An update would be appreciated.

Bronze Problem Solver

Re: PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

I checked this morning: it’s still missing for SD. Maybe now that the weekend is over, it will get a look?
Problem Solver

Re: PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

STILL waiting...

Problem Solver

Re: PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

Asked that this be corrected 13 days-ago.

Content expires tomorrow.

What's happening, Comcast?

Official Employee

Re: PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD


@Bulkington wrote:

The HD version of the above content is available via cable On Demand; the SD is missing.

Please correct the oversight.


Looks like I'm a little late to this party BUT I've escalated this internally and hopefully it will be available before it expires at 11:59 tonight.
Thanks,
Tony

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Problem Solver

Re: PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

ComcastTony, no such luck.  Another PBS-On Demand failure 

Official Employee

Re: PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

yes but I at least know the edge case that created this problem - working on ways to fix going forward.
Thanks,
Tony

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Problem Solver

Re: PBS' Secrets of the Dead: Egypt's Darkest Hour missing SD

ComcastTony, that is some good news